One of the most important aspects of a business’ daily operations is communication. Without proper communication, it would be impossible to build relationships with customers, as well as other influential business relationships. VoIP services have changed the way businesses communicate in the 21st century. Find out why Brandon business owners are taking advantage of VoIP solutions.
What is VoIP?
VoIP stands for “voice over Internet protocol.” In layman’s terms this means that as long as you have a reliable Internet connection, you can receive all your phone service needs through the Internet.
More and more Brandon business owners are turning to VoIP solutions as they want more options and a cheaper alternative to landline service providers.
VoIP offers a wide array of features that landline phone services can’t even come close to offering. Here are just a few notable VoIP features that help businesses become more organized and stay more accessible to their clients:
- Call Forwarding Options
- Auto Attendant
- Call screening
- Find Me Follow Me
- Simultaneous Device Ringing
- Voicemail to email transcription
- Hold Music
- Waiting Rooms
It is important to note that these options don’t come with every plan, so you should decide which ones are the most important to your business and go from there. VoIP Internet providers stay a step above the rest as they utilize innovative technology and continue to upgrade and find new ways to help businesses succeed.
Having a VoIP solution in place can give your business an added look of professionalism. If there’s one thing people hate, it is being bounced around from one person to another, making it a hassle to reach the exact person or department they are calling for. With a VoIP service, a customer’s call will be answered by an auto attendant, and their call will quickly be directed to the correct phone line.
Larger businesses who have higher volumes of incoming calls may benefit from call center software. This allows your business to organize calls, directs the caller to reach the same person each time, and can even provide real time reporting of call logs.
VoIP solutions streamline the calling process for both the caller and the business to help eliminate any confusion. The customer will know who they will be speaking with ahead of time and how long it will take until they get to speak with them. Happy customers are directly related to increased revenue, which in turn, makes a happy business.
Switching to a business VoIP solution from your regular provider is a big step, but it is a step in the right direction. A VoIP solution will give you the necessary tools to effectively communicate with your customers.
Your landline phone may be able to connect you to another phone line, but that’s where the antiquated service stops. VoIP offers continuous upgrades in technology that are designed to fit the needs of your business. If you are in need of Brandon VOIP solutions, contact SGD Communications today by calling (813) 527-9292 or filling out the Get Your Free Estimate Form on this Page. We look forward to going over the options that best fit your business goals.