Despite advances in communications in this world of texts and emails, phone systems remain the lifeblood of any business. Perhaps you are a business that has outgrown one or two phone lines and needs something more sophisticated. If that is the case SGD Communications can help.
Missed, or unanswered calls may be costing you more than you realize. Businesses that serve clientele with urgent needs like plumbers or electricians often are needed immediately. If the customer can not reach anyone after the first or second call it is likely they will seek another company to fix their problem. Those missed calls add up and can cost businesses thousands and tens of thousands of dollars a year.
It is essential, if your business is one that customers need to reach right away, that you focus on phone based customer service. Having a sufficient number of workstations with representatives who can field incoming calls that are of an urgent nature will result in increased customer satisfaction, and increased business growth. Customers will feel confident knowing that when they have a problem, someone will be there to answer them. SGD Communications can make this a reality for your business, from installing additional phone jacks to running high speed phone cable to cubicles and desks.
Perhaps your business has expanded past the point of fielding calls at one office. You may have multiple locations around the state, or even the country. Customers may frequently call after hours and tax your voice mail system. After considering your options you may have found a building and intend to establish a call center to field calls in one location. We can help you with that as well. SGD Communications can install a phone system and set up phones at each workstation. We can install anything from a standard PBX system to VOIP systems. We also can provide additional services such as setting up call recordings so that your employees can be coached on their effectiveness dealing with customers. We can set up call accounting on your system so you can see how many calls a day an employee takes, the average time, and what was the incoming customer number. We can set up all of your wireless needs for a call center such as headsets which allow a supervisor to roam the floor. We can also set up solutions for call center executives such as installing teleconferencing equipment in meeting rooms. At SGD communications, we realize undertaking a project the size and scope of starting a call center can be daunting and at times overwhelming. Our knowledgeable and experienced staff will be there with your company through every step of the process.
Call us at 813-527-9292 or fill out our simple online contact form to receive a free evaluation of your business phone system needs. At SGD, we treat your business as if it was our own. Let us help you field more calls, and grow your business.